Shipping & Handling Policy
Items may ship separately.
Processing time: As soon as we receive your payment, we dispatch your order immediately to our suppliers for order verification, tailoring, quality check and packaging. This process may take an additional 1-4 days. **Please be aware that we are currently experiencing longer than usual estimated shipping times due to COVID-19**
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. For US-based deliveries we use our suppliers standard shipping methods which is a US postal service product and typically takes 15-30 days. For other international deliveries the shipping time may vary. Please note shipping times average between 15-30 days. **Please be aware that we are currently experiencing longer than usual estimated shipping times due to COVID-19**
Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time. This email will contain a link which will direct you to the shipping partner's website so you may track the shipments progress. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases. Please note: tracking information could take 10 days to update once shipment confirmation is received. For packages shipped from outside of the United States, tracking information for local deliveries will become available only after the package has cleared domestic customs and entered the local USPS system.
COVID POLICY UPDATES:
**Please be aware that we are currently experiencing longer than usual estimated shipping times due to COVID-19**
**International shipments are subject to current, local customs regulations. COVID-19 has impacted imports/exports in some countries. Please refer to your own local customs agency for more information and updates on current customs regulations.**
**Please be aware that we are currently experiencing an issue with tracking numbers not updating or showing accurate information, we are working with distributors to resolve this issue, however due to decreased workforce worldwide and interruptions in major transportation chains due to COVID-19, the issue may take longer than usual to be addressed. We apologize for any inconvenience**
**Due to the current shipping delays, and other impacts on distribution by COVID-19, refunds due to "Item Not Received" will only be honored if 45 days or more have transpired from the date of item shipment. If less than 45 days have passed since shipment, we cannot issue a refund until the allotted time has passed and no delivery is confirmed. Delivery confirmation will be determined by the most current tracking information available.**